Reliable Chevrolet
  • 28-Oct-2020 to Until Filled (MST)
  • Customer Service
  • Springfield, MO, USA
  • Full Time

A Parts Specialist is responsible for providing parts to the customers in their market. Specifically, the Parts Specialist spends the majority of his/her time working in the parts department, with the company's customers via phone and in person. 

A Parts Specialist duties include taking inbound calls from customers and utilizing the company's resources to identify the correct part/s for the customer. Must be able to analyze many variables and choose the most effective course of action given the particular situation. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with co-workers, customers, and factory personnel. Customer demands can produce some stressful situations, but these are considered occasional rather than the rule.

Responsibilities

Answer a high volume of over-the-phone customer calls to assist with parts identification inquiries while providing exceptional customer experience.

A strong passion for helping customers and self-motived to work in a fast-paced environment

Utilize equipment manuals, part diagrams, parts lists and manufacturer contacts to identify part number information

Deliver high quality customer service, effectively communicating part information to customers in a professional and friendly manner

Work closely with other internal team members

Actively contact existing and prospective customers to provide progress reports

Qualifications

High School Diploma or GED

Analytical individual with the ability to draw logical conclusions and problem solve

Dedication for providing exceptional customer service

Ability to work independently or as a team player

Excellent people and communication skills, both written and verbal

Basic phone and computer knowledge

Professional demeanor and appearance in the office

Previous over the phone customer experience preferred

Observe all company procedures and safety rules

Successfully complete and pass: a criminal background check, drug test, and driver's license check

Physical Demands

Requires sitting, standing, bending and reaching.

May require lifting up to 50 pounds.

Requires manual dexterity sufficient to operate a computer and other standard office machines.

Requires normal range of hearing and vision. 

Equal Opportunity Employer

Reliable Chevrolet
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