Reliable Chevrolet
  • 12-Mar-2019 to 31-Mar-2019 (MST)
  • Sales
  • Springfield, MO, USA
  • Full Time

Service Writer

Summary:

Desk all service appointment requests.

Verify requested time and/or technician availability.

Verify customer vehicle/equipment information.

Verify customer contact information.

Main Responsibilities:

Enter appointment info on repair order and paper or computer based schedule.

Technician.

Appointment date.

Customer waiting if applicable.

Follow up on scheduled work.

Perform follow up with technicians

Communicate manager the need for additional repairs, parts needed not in stock, repairs completed, and additional time needed for repairs in a timely manner to ensure prompt customer notification.

Close out labor on completed work.

File repairs orders in an appropriate location for service writers and/or managers to follow up.

Place confirmation calls to customer's verifying appointments ahead of schedule to allow them time to make arrangements.

Interact with other store departments in order to provide priority service and facilitate sales.

Maintain a secure filing system for customer repair orders and documents.

Any other duties deemed necessary for the overall success of the department and dealership as a whole

Abide by and enforce company, store, and departmental policies

Maintain a professional appearance at all times while on company property or representing the company

Maintain a positive working relationship with all employees.

Required Qualifications:

Previous Automotive service writer/management experience

Mechanical knowledge and/or ability. Previous work as a technician a plus.

Self-starter/highly motivated.

Excellent communication skills.

Literate in Microsoft Office Suites (Word, Excel, Outlook).

Proven excellent customer service skills.

Proven leadership ability.

High school diploma or equivalent

Reliable Chevrolet
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